Returns & Refunds Policy
Effective Date: 9/01/25
At West Outdoor Supply, we stand behind the quality of our gear. If you are not fully satisfied with your purchase, we’re here to help. Please review our returns and refunds guidelines below.
1. Return Eligibility
You may return most new, unused items within 30 days of delivery for a refund or exchange.
To be eligible, items must be:
- Unused and in the same condition in which you received them
- Free of dirt, wear, or damage
- In the original packaging (when applicable)
- Accompanied by a proof of purchase (order number or receipt)
Used gear cannot be returned unless it is defective or covered under warranty.
2. Non-Returnable Items
The following items are not eligible for return:
- Final-sale or clearance items
- Gift cards
- Items damaged due to misuse, abuse, or modifications
3. How to Start a Return
To begin a return, contact us at:
Email: info@westoutdoorsupply.com
Please include:
- Your order number
- The item(s) you want to return
- The reason for the return
We will respond with return instructions and, if applicable, a return shipping label.
4. Return Shipping Costs
- If the return is due to our error (wrong item, defect, etc.), we cover return shipping.
- For all other returns, the customer is responsible for return shipping costs.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds will be issued back to your original method of payment within 5–10 business days, depending on your bank or card provider.
Shipping charges are non-refundable, unless the return is due to our error.
6. Exchanges
If you need a different item or replacement, contact us and we’ll arrange an exchange. Items sent for exchange will ship after we receive and inspect the original product.
7. Damaged or Defective Items
If your order arrives damaged or a defect appears during normal use, please contact us within 7 days (for shipping damage) or as soon as the issue develops (for product defects).
Include photos and a description of the issue so we can resolve it quickly.
8. Final Notes
We strive to treat every customer fairly. If you ever have questions about returns or need help with a unique situation, reach out—we’re here to help.